Plan Subscriptions
Refunds for plan subscriptions are processed according to the following guidelines:
- Full refund within 7 days of purchase if no services have been utilized
- Partial refund (50%) within 14 days if minimal usage has occurred
- No refunds after 30 days from the date of purchase
- Unused plan validity cannot be carried forward or refunded upon expiration
Property Listings
For property listing services:
- Refunds available within 48 hours if listing is not published due to technical issues
- No refunds for listings that have received inquiries or views
- Featured listing upgrades are non-refundable once activated
Add-on Services
Add-on services such as additional contacts or featured listings:
- Refunds available within 24 hours if service not activated
- Partial refunds may be considered on a case-by-case basis
- Services already consumed are non-refundable
Cancellation Policy
Subscription cancellations:
- Cancellations must be requested in writing via email
- Active subscriptions will continue until the end of the billing period
- No prorated refunds for mid-cycle cancellations
- Auto-renewal can be disabled at any time
Processing Time
Approved refunds are typically processed within 5-7 business days and will be credited to the original payment method. Processing times may vary depending on your payment provider.
Contact Us
For refund requests or questions about this policy, please contact our support team at support@agrobrix.com with your order details.